Contact Us

Address

Twocanoes Software is located in Naperville, Illinois, USA.

Support

The Twocanoes forums are the best place to find information about Winclone, Boot Runner, or any other software. Email support@twocanoes.com if you have any questions. We will attempt to answer any unanswered questions within 2-3 business days. If you need an answer more quickly, consider upgrading to Pro Support for 1 business day response time. Winclone can be upgraded to Winclone Pro right in the app.

If you have Winclone Pro, submit a request on the Pro Support page.

Order Assistance and Feedback

If you are having issues with your order, such as activating a license or getting a receipt, fill out the form above and we will get back to you generally within 1 business day. If you are looking for technical support, please post a message on our forums or search the knowledge base. Please do not use this form for technical support requests.

Lost Licenses

Check your account information on Twocanoes Profile or try our redownload request form. That usually does the trick.

License Deactivation

If you want to uninstall Winclone and reinstall it on a different Mac, deactivate the license in Preferences in the version of Winclone that is being uninstalled. If you have already deleted Winclone and did not deactivate it, please provide your license key in the request. Note that the license for Winclone Basic allows installation on a single Mac and the license for Winclone Standard allows the license key to be installed on 2 Macs. The Winclone Pro license allows up to 50 activations.

Invoice

If you need an official invoice or receipt of your purchase, please provide as much detail as possible, including the email used when ordering, the order number, and the license key.

Refunds

If you are requesting a refund, please make sure to de-activate your license in the app preferences and provide your license key in your description.